Refund policy

At DesiVital Care, your satisfaction and health journey are our top priorities. We stand behind the quality of our premium herbal wellness products. If you are not completely satisfied with your purchase, we are here to help you resolve it quickly and fairly.

Timeframe: We offer a [X DAYS] return window starting from the day your package is marked as delivered.

Eligibility: To be eligible for a return, your item must be unused, unaltered, and in the exact same condition that you received it.

Packaging: Because our products are consumable wellness items, the safety seal must be unbroken, and the product must be in its original premium packaging.

To ensure the health and safety of all our customers, we cannot accept returns or offer refunds on:

Any jar or bottle where the original protective safety seal has been opened, broken, or tampered with.

Products that have been partially consumed.

We take immense pride in our quality control, but if your order arrives damaged during transit or if you receive the wrong product, we will fix it immediately:

Please inspect your order upon arrival.

Contact us at [EMAIL ADDRESS] within [X HOURS/DAYS] of delivery with your order number and a clear photo or video of the damaged item or packaging.

Once verified, we will ship a fresh replacement to you completely free of charge.

For Damaged/Incorrect Items: If the return is due to our error or transit damage, DesiVital Care will cover 100% of the return shipping costs.

For Change of Mind: If you are returning an unopened item for personal reasons, the customer will be responsible for paying the return shipping fees to our warehouse. Shipping costs are non-refundable.

Inspection: Once your return is received at our facility and inspected by our team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately.

Timing: The credit will automatically be applied to your original method of payment (or via bank transfer/JazzCash/EasyPaisa for Cash on Delivery orders) within [REFUND PROCESSING TIME], depending on your financial institution's processing times.

The fastest way to ensure you get what you want is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new item. For damaged items, we automatically process a direct exchange.

To initiate a return, simply contact our support team at [ ] with your order number and reason for return. Our team will guide you through the seamless return address and process steps